SUITABILITY POLICIES

Not Suitable for:

  • Graduation & Stag/Stagette

  • Parties

  • Weddings

  • Groups Renting Multiple Properties

  • Pets

  • Subleased Tenants

Suitable for:

  • Adults - Min Age to Stay: 26

  • Families of all ages

  • Corporate Groups

  • Filming & Media

  • Non Smokers

  • People with Restricted Mobility - ask us for access details!

*** We recommend that all guests purchase travel insurance as no refund will be given outside of the cancellation policy. The exception is if a B.C. Provincial Health Order is published before your arrival date that prohibits vacation rentals from operating. This does not apply to travel restrictions/mountain closures etc.***

Groups who fail to adhere to the terms of the Provincial Health Order and/or our house policies will be asked to leave immediately, and not provided a refund.

WE ARE NOT A SUITABLE VENUE FOR A PARTY; we would love to host your family gatherings, relaxed skiing vacations and well-considered corporate retreats.

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RESERVATION & CANCELLATION POLICIES

Travel insurance is recommended to protect yourself against any unexpected events that may interrupt your vacation plans.

Please contact us for more information about our current cancellation policies.

Cancellations Made by Guests

Travel insurance is recommended to protect yourself against any unexpected events involving your lodging, flights or vacation-related products.

Delayed Arrivals

No refunds. We are not responsible for circumstances which result in delayed arrivals. Travel insurance is recommended to protect yourself against any unexpected events involving your lodging, flights or vacation-related products. Delivery of Instructions and Access Information Check-in and arrival instructions will be emailed upon balance payment.

Ineligible Guests

24 Hour Reservation Reversal: We reserve the right to cancel reservations made by, and refuse business to: Guests who do not meet the policies published below.

GUEST STAY POLICIES

Complaints Concerning Property
Report all property complaints or obvious damage caused by previous Guests to us immediately, by phone and by email as they become evident. Serious problems should be reported with supporting photographs. We will make our best efforts to rectify problems within 24 hours of notification. Failure to notify us of property-related problems while in the property and as they become evident, will forfeit any rights or claims against us regarding property condition after your departure.

GUARANTIES POLICIES

Reservation Guarantee
In the event of property sale, property damage or double booking, I will make every effort to relocate you to a comparable property at no additional expense to you. 
Snow Guarantee
We cannot guarantee snow conditions, which are out of our control. If there is mountain closure during your winter stay, please contact us about a partial refund, which may be possible but not guaranteed. 
Weather Guarantee
We cannot guarantee weather conditions, which are out of our control. Sorry, no refunds.

General House Policies & Rules

No noise audible from outside the property after 10pm. This is a Whistler by-law.

No smoking in the house.
No illegal substances in the house.
No pets in the house – this is an allergen-free home. 
No parties or events to be held on the property.
No shoes outside of the tiled entry
No skis, bikes or snowboards inside the house – please store them in the garage.
No DJ equipment, speakers or additional furniture in the house.
No more than the agreed upon number of guests at the house at any given time. 
Absolute maximum 20 people (Alta Lake Chalet)
All external doors and windows must remain closed when you are not in the room. Critters will invade!
No litter outside or around the property.
No food or food-like substances left outside.

No more than 9 vehicles ( Alta Lake Chalet)
Follow the hot-tub rules - no use after 10pm, no music, no glass, no food, no smoking, lid on when not in use, etc.
Do not move furniture, unless agreed in advance.
No sub-lets allowed – the lead guest must be staying at the house, unless agreed in advance.
No arrivals earlier than 5pm on the first day, or departures after 10am on the last day, unless agreed in advance