First and foremost, we hope you and your families are safe and well.
We look forward to hosting you again from July 1st 2021, or ‘Step 3’ of B.C.’s Restart Plan.
We have NEW, more flexible cancellation policies - please get in touch for more details
We are following BC Government’s COVID-19 Guidelines - you can find out more HERE
Whistler Vacation Rentals COVID 19 Policies for Guests
Check In
• At this time, no check-ins will be conducted in person. You will receive a check in email one week prior to your stay.
• When you reach the house, call 604-210-9881 for the door code. Please make sure you know how everything works within 2 hours of your arrival time and call us if anything is unclear.
• The house will be clean and disinfected – see our cleaning standards below. We work in accordance with the BC Government’s COVID19 Guidance for the Hotel Sector. The full document can be found HERE.
• The hot tub is balanced daily during your stay – we can access it without going into the house.
• We use a ‘fogging’ disinfectant system - VITAL OXIDE INFORMATION
During Your Stay
• Our team will not enter the house during your stay – we will come daily to balance the hot tub.
• Please obey all signage in Whistler’s shops, restaurants and parks. Help to keep our community safe.
Check Out
• Please leave the kitchen clean, with dishes in the dishwasher running.
• Disinfected spray is provided under the sink.
• There is no need to strip beds.
• Please collect all garbage (including from the bathrooms) and put in the garbage bins in the garage.
• Please limit the risk to our team by leaving the house in good condition.
• Lock the doors and close garage doors behind you.
• As per BC government guidance, we cannot hold on to any guest items left in the house. Please double check you have everything with you!
Cleaning Standards
• The house is fully cleaned and disinfected after every guest, using the VITAL OXIDE fogging system
• Staff do not enter the house until authorized.
• Cleaners practice diligent hand hygiene at all times.
• Cleaners use clean cloths, paper towels or wipes to clean and disinfect surfaces.
• Cleaners use a disinfectant that has a Drug Identification Number (DIN). They follow the instructions on the product label for dilution, contact time and safe use.
• Cleaners complete a thorough cleaning and disinfection of all hard surfaces. Special attention is given to frequently touched items such as toilets, sinks, faucets, doorknobs, light switches, telephones, remote controls, fridges and garbage cans.
• Fabrics that cannot be laundered are vacuumed with a HEPA filter and sprayed with disinfectant.
• All single use items left behind are discarded, even if they seem unused or untouched. This includes, but is not limited to, toilet paper, soap, shampoo, toothpaste and sugar packets.
• Our vacuum cleaners are equipped with HEPA filters.
• Waste is handled by a designated person or small, designated team.
• Staff wear disposable gloves to remove waste from guest rooms and common areas.
• Front loading area of washing machines are cleaned and sanitized frequently.
• Linens and towels are washed and dried items in accordance with the manufacturer’s instructions. We use the warmest possible water settings and dry all items thoroughly.